Warranties and Returns
30-Day Worry-Free Guarantee
If you purchased your iConnect iCap or iSort (“Product”) directly from us via www.MedisafeiConnect.com, and you are unsatisfied with your purchase for any reason (which is unrelated to the Warranty Exclusions which is and would not be not covered by this 30-Day Worry Free Guarantee), you may return the Product to us for a full refund or exchange within the thirty (30) days following the date on which the Product is delivered to you. If you request a refund under this section, your payment method will be credited upon our receipt of the returned Product. If you request an exchange, we’ll pay for shipping of the new Product sent to you.
Limited One-Year Warranty
Our Products are warrantied against manufacturing defects for a period of one (1) year from the original date of delivery of the Product to you. Our sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product; how we replace or repair the Product is at our sole discretion. Replaced or repaired Products will be warrantied for the remainder of the original warranty period or thirty (30) days from the date of delivery of the replaced or repaired Product to you, whichever is longer. Please note that this warranty ONLY applies to orders placed on our website at www.MedisafeiConnect.com, and only to the original purchaser.
You must obtain a Return Materials Authorization (“RMA”) number from us prior to returning any Products to us under this Warranty or 30-Day Worry-Free Guarantee. You agree to pack the Product that you are returning, either under the 30-Day Worry-Free Guarantee or the Limited One-Year Warranty, carefully and return it to us, freight prepaid, together with the RMA. The returned Product must be in the original package and free of any defect or damage caused by shipping. If we determine to repair or replace your Product under the Limited One-Year Warranty, we will pay the return costs for ground shipping. If we reasonably determine that the Product you returned is not defective or does not fall within the 30-Day Worry-Free Guarantee, we will contact you and will arrange for reshipment to you at your cost, plus a handling fee equal to fifteen (15%) of the Product purchase price. If you decline to pre-pay such shipping and handling costs, we are under no obligation to return such non-defective Product to you.
You agree to fully read the instructions and guidance we provide and review the Product’s capabilities and constraints before using the Product. Notwithstanding the limited warranty above, you assume all liability and we have no obligation whatsoever to you or anyone else for any of the following:
use of the Product in lieu of your own obligation to manage and monitor your health and medications;
use of the Product other than in accordance with our published specifications;
modifications, alterations, adjustments or repairs to the Product made by a party other than one we authorize;
failure by you or a third party to comply with environmental and storage requirements for the Product specified by us, including, without limitation, temperature or humidity ranges;
damage from external causes such as dirt, sand, battery leakage, power surges, or improper usage of any electrical source;
use of the Product in combination with any third-party devices or products that we have not provided or recommended to you;
any damage to property or persons caused by your use of the Product that is not caused by material defect, including your failure to understand the functionalities of the Product;
leaving the Product in direct sunlight for long periods;
attempting to affix anything to the Product;
failure to determine the suitability of the Product for your intended use;
failing to make sure that any other person who uses the Product also complies with these terms and any other guidance we provide you, whether this guidance is included in writing with the Product or made available on our website;
any continued use of the Product after you detect any material defect, including erratic responses to user input; and
any other improper use of the Product.
All Products that are returned to us become our property. We’re not responsible for any memory card, content or information stored in any Product you return to us, whether under warranty or not. Please make sure to save any content or information you wish to keep from your Product’s memory card and erase any data thereon before returning your Product to us.
You agree to read, and abide by any written instructions shipped with your Product and all safety precautions contained therein. If you do not understand any part of any of these instructions or the functionality of Product, you may view our FAQs or contact us at Support@TimerCap.com.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY ABOVE. ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, ARE DISCLAIMED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM TIMERCAP OR ELSEWHERE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY LOST DATA OR REVENUE, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL OUR LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Sending Your Product Back to Us
Whether through our 30-Day Worry-Free Guarantee or through our Warranty, both described above, you can only make returns as follows:
Before requesting an RMA, please contact our Customer Support Team by clicking on the Contact Us link at www.MedisafeiConnect.com. We’re often able to solve the problem quickly via email.
If we’re unable to solve your problem via email, request an RMA (Return Merchandise Authorization) number from TimerCap Customer Support.
If our Customer Support Team determines that you are within your 30-Day Worry-Free Guarantee or that your problem qualifies under Warranty coverage, you will be issued an RMA number.
Package Products along with a copy of the RMA form.
Write the RMA number on the outside of the box and send it to the appropriate address based on your specific location:
Please do not hand-deliver your product to the addresses provided, even if you are local. These locations are not set up to receive visitors.
Warranties and Returns was last updated June 1, 2016